they will get back to you???

when my father upgraded he cancelled the insurance on his phone in the vodacom shop.when he received his statement for january he was charged not just once but twice for vodacom insurance...the amounts of R169,84 and R195,00.<br> i then phoned insurance and they said that i must call custamer care!i spoke to a lady about what happened and that the funds must be deposited back into his account and not be subtracted from his next invoice!!!she then made a request(S3-GM1A1_17LG) for somebody to look into it and was told that someone will contact him via sms,email or phone within 2 working days....its now been 10 days,yes 10 days later and NOTHING!!!!<br> so,what now???<br> should we wait another 10 days???<br> please feel free to contact him on ***<br> <br> <br>