they will do anything just to keep you signed up

I must say that for a customer of over 15 years with Vodacom I’m disgusted to how I have been treated. 12 Feb, I was put through to the retention centre as I’m up for an upgrade. I spoke to a Oscar that told me he would send me a special deal for being a loyal customer. I received a written text email from a nonreply address about price package and phone. I called back to see how I could get this. he was not available and was told will be called back. Nothing happened. I then called again and spoke to Mandisa that offer me the same and I was keen and wanted to sign up. she said she will have details sent to me. I received an upgrade equipment quotation with a price but not the package we agreed upon. I then called again and spoke to Mandisa that said her system can’t load what she said she would do on a contract, but I should take her word and ignore quotation. she then told she can send me my contract and that the deal is done, nothing I can do now. I told her this is not acceptable. Even spoke to Tashriq Franke who is her team leader and he said the same thing, it’s done. nothing can be sent to confirm what we spoke of. I said again I’m not accepting this. He told me he will get his manager Umpho Phahlane to call me, she did not. I called thrice on different days to ask for her, she is never available. now i have a courier company wanting to deliver a phone to a contract I did not agree on. Every time you call the centre and go through to the upgrade centre you get a text stating you are due your upgrade, I have 15 texts stating this to show how many times I have called to help their business but they clearly don’t give a damn about retaining business. I even have a uncap fibre contract with Vodacom to have shown my loyal support to this brand. Why I don’t know now.