They treat their customers like ****

Firstly, I got a new phone which came with a Vodacom sim that was supposed to be rica'ed. Days later the card still doesn't work. Went into the Vodacom store in Valley centre to get the card working and to get a sim swap for a different card. I get into the store and they tell me that they're offline and I should come back in an hour.

I go back the next day. There's 2 staff members in the store. I get ignored for some amount of time by staff, not even greeted. Then spoken to from across the room. I tell the guy what I need and ask him to fit a screen protector on my phone. He sends me to the other guy across the room who's happily flirting with someone. When I get to him and explain that the other staff member sent me to him. He simply says "I'm busy right now". He sends the phone back to the other guy and he fits the screen protector. He calls me with his back facing me and not even turning his head so I know that he's talking to me. I get to him and explain my situation. Email him my documents and then get told again, that the system is offline. He says to me that I should come back in 2 hours.....

How the actual **** would it work in 2 hours when I gave you a whole day the previous time, when you asked for 1? Do you think I can just go back and forth to your store whenever? Will I ever get my sim swapped?

All these answers and more, the next time I go to this **** store.