They take your money but can't give it back

<p>Vodacom debit my account 5 times after I had taken up a new cellphone contract with them. Subsequent to that, they then sent me a sms notifying of the error and said that they would refund the monies.</p> <p>Due to this debit of 5 times my premium, my account was overdrawn in the bank and the bank then charged me "unpaid debit order fees" of R350 as they honored Vodacom's debit orders.</p> <p>I have been calling Vodacom for two days now, just trying to log this query and I have been through 5 departments with no end in sight. This shows poor governance as the company should have a dedicated complaints department to have efficient complaints handling.</p> <p> </p>