THEY TAKE SO DAMN SLOW AND I'm STILL WAITING!?

My birthday happened on the 8Th of my and I wanted a new phone for it, my parents agreed to the contract at game stores for two blackberry Z3's one for my dad also as he needs a phone. We went and app****, we couldn't get it because VODACOM has not removed my father off the blacklist for a bill that happend 6 years ago, he has PAID it already!!! They told us to wait 24hours, we did that, they told both my parents at game that we have to wait 7 working days, we did that, now today they still haven't contacted us???? Vodacom u claim to be the leading network but u still haven't responded and this is ridiculious and time is running out b4 that deal at game collapses!!!!! Please make plan, as this is YOUR fault for not taking my dad off the blacklist 6 years ago!!!!!