They still phoning me back until today

<p>I called the call center and I was advised I will be charged a cancellation fee if I want to cancel the contract. I advised the person I have escalated the matter 4 days before the 7 days. She advised me I need to call the store so they can call their " line partner". I called the store and spoke to a consultant and the manager at The glen shopping center ( 4 u store). The manager advised there is nothing they can do unless the phone is faulty... What happened to make sure your customer is happy with the product they bought from you. and I still notified them 4 days after that I would like them to upgrade the phone. Nobody phoned me back since I laid my 1st complaint... I will take the matter further now seeing that the manager at the 4 u store said I can take it further. I want this contract cancelled and I won’t pay a cent seeing that all you want is money and not making sure your customers are happy. </p> <p> </p> <p>I went into the Vodacom 4 u store at The glen mall on the 29th of July 2016. Took out a 2nd contract galaxy A5. consultant did a swim swap and converted my prepaid number to contract. waited 4 hours and there is no signal. Called the call center and was advised I need to wait 24 hours. next morning still the same problem. I called the store and was advised I need to come in. Went back cancelled my plans. consultant did a sim swap again waited 4 hours again. finally Saturday afternoon I could start using the phone. come to find there is no LED light. so I can’t see when there is a message etc. Called Samsung and was advised there is no LED light. Called the store again to ask can I upgrade to the A6 OR A7 as its pointless having a smart phone with no led light.. I was advised only if the phone was faulty. I don’t even have this phone for 7 days. i work for a big company and customer service is key. The service I’m receiving from you guys is pathetic. I would not recommend you to anyone. I must just pay for a phone as long as you getting money and I’m not happy with the phone. I actually regret taking out a 2nd contract after all this.</p>