TM
Thapelo M

1 reviews | Active since May 2010

06 Apr 2017, 12:08

They *****ing money from me

<p>No one takes responsibility regarding my complaint thats been dragging since February 2017, ive been charged for Vlive and i never used it and dont even know what it is. All they do is give me endless reference number and they dont fix my problem i really cant wait for this contract to end and move away from vodacom because they dont really care about their customers. 1- ********** ********** and 1- ********** ********** are some of the refence number and i have to call them always and no feedback........I refuse to pay for a service i dont recieve,.......Vodacareless thats their new name,</p>

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Replies (1)
Vodacom
Vodacom's reply06 Apr 2017, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team