They ***** your money & don't delivery your orders!!

I don't normally do this but VODACOM HAS BECOME A JOKE! Me and my fiancé each ordered a smart watch on the My Vodacom App through the eshop on Friday, 27 November, and we were told the watches would be delivered within 5-7 business days. We have since tried to track to orders multiple times and the courier order tracking just says NO TRACKING AVAILABLE. I tried to call customer care on Thursday and Friday, 3 & 4 December, multiple times and each time I only get my account information then the line cuts out, cannot speak to an operator. I eventually phoned Vodacom business just to get hold of someone and they transferred me to the courier who then told me they have no record of the order or any tracking available on their side. I managed to eventually get through to a Vodacom After Sales consultant on Friday who said they have had a few people with the same issue and that I need to send an email to *** with all the details and they will resolve the issue. I specifically asked the consultant how long it would take for them to get back to me and she said Vodacom's turn around time is 24hours so I should have the issue resolved and receive our order by the latest Monday, 07 December. I sent the email on Friday with proof of payments attached and order confirmations, etc. and Monday came and went with no communication. Which brings me to today, I have called Vodacom customer service multiple times, I have been transferred to 7 different people between customer service, courier partner, aftersales, prepaid department, back to aftersales and then back to customer service and back to aftersales. I was on the line for for over 45 mins between calls and still no resolution as the line took me to a rating service and then cut out. Not to mention that theses calls were done on my airtime, making Vodacom more money then they deserve. The last consultant was the only person willing to assist and help me call various departments while staying on the line, she did an amazing job, just a pity no one else would do theirs and resolve the issue. I am beyond livid with Vodacom's service and their miniscule assistance. THIS IS THEFT!!! The money has left both our accounts and yet no one is able to find an order or assist with getting out order couriered. Never mind the fact that the couriers haven't even received the orders that were placed 10 days ago already!! They have taken our money and we have not received a thing! And can't even track anything! SUPER *****!! I repeat, this is THEFT! Yet your My Vodacom app says the order has been completed, SHOCKING!! This is not the first time we have had issues with Vodacom, changing contractual agreements without consulting us or notifying us either. I am done!! I will be cancelling my Vodacom contracts which I have had for the last 16 years and you will not see me anywhere near a Vodacom store again!