They signed me up for the wrong package without my permission

I went into the Canal Walk store on Thursday 08/03 to open a new contract. They were very helpful when I walked into the store, but since trying to open the contract Ive just had issues. The contract was approved, but when choosing the package the consultant had problems. She let me take the phone since I wasnt from Cape Town and couldnt come back the next day but my SIM card wasnt active (this was ok - not her fault). Monday comes along and SIM is still not activated - I call the store, they promise to call me back but nothing. I call again in the afternoon, again I get a promise for a call but never receive it. Tuesday morning my sim card is active BUT I notice it is activated on the wrong package. I singed up for Smart S (75 min voice, 200 sms, 200mb of data plus a extra 1Gig data promotion) for R620 per month, signed and initialed next to this. My sim card is now active on Top up with R220 per month for R699 a month. This isnt the package I want. I called at 9am as they opened, only managed to get through at 9.30. Again I was promised a call back. By 12:30 Im getting irritated so I call back again. Finally at 14:34 they call me back the consultant tells me he can see the paperwork doesnt match my package but will have to get back to me with regards to changing it. I want this rectified URGENTLY. I did not sign up for top up and I was not contacted about being put on another package. I want the package I signed up for.