1 reviews | Active since Nov 2014
They should close down together with Nashua Mobile
I called into the Vodacom Pavilion branch yesterday to do my upgrade as my contract expires tomorrow only to be told I have been listed by Nashua Mobile for finance reasons and cannot upgrade. The guy at Pavilion branch indicated that it will take about 4 hours to resolve and that he would contact me. I am still waiting. Today I called the Vodacom Call Center because Nashua Mobile conveniently have no numbers on their website. I was given the following number *** to phone Nashua Mobile and was on hold for 30 minutes - no answer. I subsequently called the Vodacom Call Center back and was transferred to account acquisitions but needed to enter an IDR number so of course I could not get through. I called back again and this time was transferred to upgrades. This department said they cannot assist and wanted to put me through to accounts. I demanded to speak to a manager because I do not see why I should be running around after them when they indicated they would get back to me. The lady in upgrades transferred me and subsequently the call got cut. the best part is that my account has been suspended twice due to an admin error. And now because of their F*@up I can't renew!
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
