VO
Valen O
1 reviews | Active since Sept 2022
04 Sept 2022, 11:43
They should be on name and shame.
I work at Vodacom for 20 years, only now to find the worst service when it comes to support on Vodacom fibre , been down from since the 2/09/2022. Been on the phone to ***2 for the most of Saterday .. been to piler to post and promises. been told that it takes 24h to 48 to fix as my request been with them now over a month and it's far overdue
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Sept 2022, 13:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2022, 13:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VO
Valen O's updateReviewer Update
05 Sept 2022, 20:29Thank you for your response to my complaint, but it's been day 5 and my issue has still been escalated over and over again without any satisfaction, what more must I do so that my issue can be resolved, I have just been on the phone with an agent again and her responds at the end of the call, is "I will escalate your issue and it will take 24 to 48hours to be resolved, I have purchased over 500 rands worth of airtime and data to contact your fiber call center for reconnection and still up and until now to no prevail, what more should I do Vodacom !!!!! Iam running a business daily dependent on my internet connectivity, i have supported Vodacom for more than 20 years and this is the treatment I receive, all I get is the run around, no concrete solutions, should i rather change my service provider?
VO
Valen O's update05 Sept 2022, 20:29
Reviewer Update
Thank you for your response to my complaint, but it's been day 5 and my issue has still been escalated over and over again without any satisfaction, what more must I do so that my issue can be resolved, I have just been on the phone with an agent again and her responds at the end of the call, is "I will escalate your issue and it will take 24 to 48hours to be resolved, I have purchased over 500 rands worth of airtime and data to contact your fiber call center for reconnection and still up and until now to no prevail, what more should I do Vodacom !!!!! Iam running a business daily dependent on my internet connectivity, i have supported Vodacom for more than 20 years and this is the treatment I receive, all I get is the run around, no concrete solutions, should i rather change my service provider?