EW
Estelle W
1 reviews | Active since May 2021
18 May 2021, 11:20
THEY SAY CRIME PAYS, BUT IT SEEMS THAT INCOMPETANCE ALSO PAYS
I have numerous contracts with vodacom and have been a client since my first cellphone. All my contracts have expired almost a year ago. i requested in February to cancel my contracts, which they haven't done after two more calls the cancelled only one number. since then every time i phone to cancel the other numbers they promise me their supervisor will phone me, which never happens. I had to empty my bank account and move all my other debit orders to another account to prevent them from debiting my account. They are still trying to debit that account and still charging me even though I got rid of my sim cards.
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Replies (1)Vodacom's replyOfficial
18 May 2021, 13:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 May 2021, 13:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
