THEY ROB MY MONEY

Vodacom rob me my money they took R1400.00 and when i tried to asked them they send me from comer to post .some time they shift the problem to content services. when i tried to asked them to give me the detail of the content services three of the consultants promise to escalate the problem but in vain.it force me to complain again and be given the same answer to\ escalate"what must i do. VODA IS A BIG COMPANY HOW CAN THEY ROB ME. I HAVE IN THIS NETWORK SINCE THEN BUT WHY. PLEAS HELP."""