They resolved my problem but then unresolved it again

<p>Still waiting on a response in writing. I will be posting this every day till i get one in WRITING because I have had two consultants contradicting themselves. I sent an email to the team leader complimenting the first agent on sorting out my issue, a hour later someone else calls me from a different department to contradict what the first agent said. I sent a follow up email to the same team leader and to the agent involved, still no response. </p> <p>I was contacted by various people however I am being given mixed messages, i have not been told when I will be getting the phone, no email or sms confirmation about anything. Please see email i sent to vodacom to andries mo***eng, lydia bouwers - please do not phone me, I would like everything in writing. </p> <p> </p> <p>From: Kim <br />Sent: Friday, 19 May 2017 11:30<br />To: 'a</p> <p> </p> <p>Hi,</p> <p> </p> <p>Could one of you please confirm the new subscription that I will be paying and also when I will get the phone. Yesterday, Lydia said that they will override the procedure so that I can get the upgrade now and then I will be paying the premium for a new cell phone, my total premium will be about R350. </p> <p> </p> <p>A few hours later Giddy phoned me from a ********** number to tell me that I will only get my phone at the end of my contract.</p> <p> </p> <p>What exactly is going on???</p> <p> </p> <p>Regards,</p> <p> </p>