MM
Megan M

1 reviews | Active since Dec 2017

27 Aug 2018, 14:39

They not transparent with charges, they *****

People with Vodacom, make sure you check your statements!!! What they dont tell you upfront is of a little service which you can opt out of or block so that when all the advertising **** comes on your phone and you accidentally click on it (as the x is usually micro small), it will automatically register you and charge you for vLive services you are not using....such as games, I dont have or play ganes. I finally figured this out when I was whacked with a huge bill. Go back a year and there is over R3000 worth of these charges they've taken from me. The answer, no well we'll only back date 3 months for refund. Do you know your TCF laws Vodacom???? This is theft. I want full refund!

0
Replies (2)
Vodacom
Vodacom's reply27 Aug 2018, 16:04
Official

Good day

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Aug 2018, 15:42
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic