they never debited

<p>i have an account with vodacom my account number is ********** -4 my name is Tshenolo they usually debit on the 27th of each month and to my surprice i get a call saying my account is in arreas i phoned them asked them why they dint debit they say the was no money in my account and it is all a lie as the was momey they never debited now they are charging me 100 rands extra for thier mistake i even send the my bank statement to show them that they dint debit i refuse to pay for their mistake not i have to pay double the instalment for their lousy mistake i need vodacom to explain to me what the hell pappened ther as this is not my fault</p>