They must be open and communicate, if they are having problems as, one customer, I met and talk about this issue he said you be luck if they came this year to fix your wifi. I was surprised and didn't believe him but now I can see what other customers are

Vodacom wifi router and fiber has been off for seven days at my place I have been phoning vodacom every day and no technicians has been sent out to do repairs, alway they they are scheduled but never show up, every day I make follow up the answer I get is it has been escalate, this is there tick which has been open for day. SR ***. I didn't expect such poor service from vodacom, I have been with vodacom for more than 20yrs but this service is below the word poor.