CT
Christa T
1 reviews | Active since Jul 2022
31 Aug 2022, 09:48
They migrated my contracts without my permission and now all my contract expiry periods is messed up
They migrated my contracts without my permission and now all my contract expiry periods is messed up. The one says the one contract is completed but in next breath they say it is on a 30 month contract!!! Vodacom does not even have 30 month contracts!! This problem is since May! And it is still not resolved!! Very unhappy 😒
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Replies (2)
Vodacom's replyOfficial
31 Aug 2022, 10:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Aug 2022, 10:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CT
Christa T's updateReviewer Update
05 Sept 2022, 18:45They opened a case number. Problem is still not resolved...
CT
Christa T's update05 Sept 2022, 18:45
Reviewer Update
They opened a case number. Problem is still not resolved...