They messed up my credit record and I bet they not sorry about it.

I've been using Vodacom ever since I can remember and had their contracts one after another, never missed a payment ever since. early this year I switched banks and provided them with my new banking details which they only deducted one premium and stopped. they later send me an sms saying they moving my number to prepaid which I thought is the reason they no longer deducting money until a lady from their collection call me and to tell me about a huge amount outstanding which I also agreed ill pay until she mentioned I wont get any lost airtime. while I still think this is a madness I went to their customer care at vodaworld. the lady literally dragged her feet in assisting me. she wanted to call their legal department but did not even have their number she was stopping every passing consultant to ask for a number and did not bother to look for it anywhere else. it looked like they don't have is saved anywhere and when she finally find it she gave it to me and told me to call them myself since they gonna need to speak to me any way. so she could not even tell me the status of my account. I only learned when I tried to open accounts this week that Vodacom have me listed as a bad payer. they did not bother to call me before they list me and I never refused to pay them not even once. I've been paying them well ever since. and this is how they treat me.