SM
Shehaam M
1 reviews | Active since Mar 2009
30 Jun 2020, 14:38
They Make the Cancellation Process Difficult on Purpose
I have been trying to cancel my contract for near on 8 months now. There were issues and I sorted each one out individually. So for the umpteenth time, I dial *** and after 50 minutes of being on hold, someone picks up and mid-sentence, ends the call. So now I have to call back and wait another 50 minutes to try again. I can't imagine that a company can treat their loyal customers of 8 years with such disrespect and disregard.
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Vodacom's replyOfficial
01 Jul 2020, 07:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2020, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jul 2020, 13:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Jul 2020, 13:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the query has now been resolved. Regards Consumer Website Team