They keep billing me for a service that has been cancelled

<p>In January 2017, I was called by a tellesales agent who sold me a product giving me false information. He assured me that what he was selling me was an addition to my current contract, not a new contract and that in fact my monthly suscription would be less. This sounded too good to be true, so I verified several times making sure that I understood him correctly. But low and behold, I was charged a whole lot more the next month instead of less, so I wanted to cancell the new product and service. This could not be done easily due to being outside the 2 week limit they set and an investigation into my allegation that I was given false information ensued. Their recordings led to them to decide in my favour and they assured me they would cancel my added contract and refund me the money. Eventually they would also collect the hardware that was part of this contract but I was told that they had a backlog and this could take a few months. In the mean time I would not be charged further and I would be refunded money they had deducted from my bank account (How I HATE debit orders!).</p> <p>Well, to my frustratuion and many phone calls later, being assured numerous times, that they will sort it out, I'm still being billed for the servive I cancelled. EVERY time I call, I have to start with my complaint ALL over again, being sent from pillar to post, receive a reference number, but they still take my money!!! They are wasting so much of my precious time. I sometimes sit for 1 1/2 hours wating, being transferred, listening to their hold on the line ******* and all I'm left with is a headache and a bad mood.</p> <p>What is the email address of their CEO? Hopefully I will have more luck with someone at the top. I want to deal with someone who can sort out my problem, not one of their many agents who have not got the capacity to resolve issues.</p>