SD
Sasa D

1 reviews | Active since Oct 2016

03 Feb 2025, 13:12

They just done care,

My husband took out a contract phone for me, his wife, and paid it off, He then just continued with data on the sim card, he passed on, i called vodacom to ask them to cancel the contract as he has passed on, they just cancelled the contract and said they will claim from his estate, fair enough but they also cancelled the number completely. I am just wondering how am I supposed to complete estate matters and all other matter relating to my husbands death if vodacom is cancelling the number.

Can you please send me the Sales call when mu husband took out the contract, you advised him that he will loose the number once he passes on.

0
Replies (2)
Vodacom
Vodacom's reply03 Feb 2025, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
SD
Sasa D's update04 Feb 2025, 10:01
Reviewer Update
No Feedback, no call, nothing.