They just don't care at all

I upgraded my contract via the call centre on 14 March 2016 and was told my new phone will arrive within 2-3 working days. It has been 3 weeks to date with no feedback no comms from Vodacom. I have been phoning the useless call centre every second day but my issue has still not been resolved. On the plus side they have migrated my contract from 1 April 2016 onto a new contract and now I am paying for a phone that I still havent received and off course I dont even have data loaded onto my contract cause that would mean that they actually listen and care about customers. I have also tried to cancel my contract on 4 different occasions and each time I am told that I shouldnt cause they want to resolve my issue. The last chap Mandla Msimanga even told me that he is putting his job on the line here and promises to give me feedback and resolve the issue at hand. Ja that didnt happen.