They just changed the terms of my contract without contacting me.

<p>VERY UNHAPPY CLIENT </p> <p> </p> <p>when they sign people up,they call them, when the clients have issues with their product they send you a lousy sms, I'm not impressed, so they just changed the terms of my contract without contacting me, if my contract has expired, I expected them to let me know that the contract has expired and for me to continue receiving the service,I need to add this much into my monthly payment, they did not call me, they just changed my package which is no longer suitable for me as per our initial agreement.</p> <p> </p> <p>I tried calling their call center, and 6-7 consultants hung up my calls due to not being able to answer why they did not notify me to add more money to continuing getting the service.</p> <p> </p> <p>after 7 calls I was very angry and frustrated, but they call me.i thought regarding this whole issue, no they were calling me to sell me something else because my contract expired.all they care about is money, they don't care about their client's happiness.i rated them zero after each calls, no one called me to find out why I rated 0, and on top of that, the data just disappears, first consultant said he can't see anything, therefore, he will refund my data which he did, but it keeps on happening.I am so done with Vodacom.Im totally dissatisfied. As a result I will terminate all my Vodacom contracts.</p>