They just can't get it right

Vodacom fibre internet connection has been dropping frequently. After completely turning it off, Vodacom has partially address their configuration problems to activate it again. I spoke to a consultant on Thursday who was going to arrange for people to assist. I requested that it be done on Monday since we would be away from Friday. Vodacom has now closed the issue and marked it as repaired because they could not get hold of me on Friday - despite me spefically asking on Thursday that they address it on Monday.