They intentionally give incorrect information,harassed you with more sales deals so they bill you for extra months after contract term ends.

I called the contract cancellation dept on the 2.5.2025 spoke to a gentleman for 14mons 33sec to cancel my contract. Recieved an sms saying that I'll recieve confirmation of my cancellation via sms or email yet I never did.my contract term ends 16.6.2025 so i ensured to call way in advance to find out what i need to do to ensure im not billed extra when the device is already fully paid.and i wanted to follow due process on my side as well.on the call the person confirmed that everything was done on his side and got busy trying to sell me another contract which I vehemtly declined and then told me to call again before the 7th June 2025 and that was it.i called yesterday, the lady on the other line firstly told me that I was suppose to call before the 5th June, and that they don't see any log of my cancellation and that I must've done it through their customer care and not cancellation.so I checked my call records and I did it through the number ending 1958 which is indeed cancellations and I asked that she mail me the transcript of my last conversation immediately because I explained to her what I was told. I have not been mail that transcript. She isn't able to explain why their cancellation dept wasn't able to log the cancellation as they should have and why I was never sent an email to *** she too was too busy trying to sell me more contracts and I made it clear that the reason I never want to deal with vodacom is for this exact reason, it's easy to get into a contract, everyone does their job then but no one does their job when you want to cancel. Now I'm being told I have to continue paying another month not only for minutes that I don't use but for the same divise which according to their record as she said, the device is fully paid. So i try follow due process to end my contract, then im firstly given different dates to when to call to ensure the contract is canceled at the time of my contract ending, im not sure if they give different dates intentionally to ensure that they continue to bill you another month and blame it on you, secondly the conversation which I thought I was following due process and had over a month in advance to concell my contract, they didn't follow die process on their end, 3rdly on both calls im bombarded and annoyed by them selling me more contracts when I've made it clear when I called for cancellation the first time, even when I was offered an upgrade that im not interested to a point where I'm like is this the sales dept or cancellation dept? Now I'm being billed for a fully paid device because someone on their end didn't do their job. Lastly when I ask questions and request transcripts I'm ghosted. I'm extremely annoyed. Now I know firdt hand what all the reviews on social media have been about.