Hellopeter
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LH
Lisa H

1 reviews | Active since Feb 2022

07 Feb 2022, 12:43

They have ****** me!

They ****** me and now they are ignoring me! I purchased a 1 device Norton Mobile Security subscription through Vodacom 2 weeks ago!!! They had a special where you could buy a year's subscription at R180. I did this through their *135*177# service. I still don't have a product key! All they keep sending me is a damn link to download the app (which I already have installed). I have spoken to exactly one person over the phone who (after a week) still hasn't phoned me back. I got multiple SMS's though saying that the reference for the chat is A2-T2UH-BG0RW. I get nowhere phoning 135, using the online chat service or even emailing them. I am being ignored! I have even tried 2 physical stores that just lift up their shoulders and say that they can't help me. I have literally been ******. Could someone from Hellopeter please help me? I don't know what to do anymore. At this point, I just want my money back...

0
Replies (3)
Vodacom
Vodacom's reply07 Feb 2022, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply07 Feb 2022, 14:50
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards  Consumer Website Team 

Best regards,

LH
Lisa H's update07 Feb 2022, 20:44
Reviewer Update
You still haven't helped me! I just got the SMS saying that my service ticket has been closed and that I should take my problem to Norton. This is absolutely ridiculous! All I want is the freaking product key. Why is that so hard for you to do?? I already spoke to Norton and they said that as you (Vodacom) sold me the subscription then you are acting as a retailer. Meaning that it is your responsibility to give me what I have paid for! How can you keep on sending me SMS's with website links to either download the app (which I have) or to go to Norton?? Take responsibility and sort this out now! I have been waiting for 2 weeks which is absolutely pathetic of you.