They have bots doing work people should be doing... showing exactly how much they care about their human customers!

I shared by utter disappointment at Vodacom's service after being a (stupidly) loyal customer of their's for at least 24 years...

I got this automated message (which I subsequently noticed is sent to every person who gives them low star ratings. Bottom line, they say they'll get back to you, but they're too busy making obscene profits at the expense of their customers... They never did call... Typical!

Here's the automated message. Anyone recognise it?

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team