1 reviews | Active since Mar 2009
They gave me someone's number and made my pay to change it!
I recently took up a contract with Vodacom and it turns out they gave me someone else's number...I don't mean an unused number, I mean a number that the guy was still using himself.
I started receiving calls and texts that are meant for this guy. I even received his banking notifications when he performed transactions on his bank account!
When I called Vodacom about this, they advised they would change the number but I first had to pay R150 for it! Well, seeing that I didn't have a choice, I resolved to pay the R150 to get the number changed.
It was of no concern to them this was their mistake and that they had exposed a client's information to me...utterly not concerned.
This is the next level of bad service, really Absurd!
The agent who contacted me could not be more rude. He claimed that it is not possible that the number given to me belonged to someone else, this was just his thought, he justified this by giving me examples of what happened in the past and not the facts regarding the specific number they gave to me.
I then questioned him if he did look into my matter specifically to establish what really happened. He admitted that he did not investigate, and he rudely told me he could not check because that number doesn't belong to me anymore.
I am very displeased at how rude this agent was to me and I am dissatisfied at how Vodacom attempted to resolve this case!
For an agent to be so rude when they are calling to resolve an issue, it's unthinkable. Why did he even call? To justify and issue he has not even looked at?
Disgusting service!!!
The agent who contacted me could not be more rude. He claimed that it is not possible that the number given to me belonged to someone else, this was just his thought, he justified this by giving me examples of what happened in the past and not the facts regarding the specific number they gave to me.
I then questioned him if he did look into my matter specifically to establish what really happened. He admitted that he did not investigate, and he rudely told me he could not check because that number doesn't belong to me anymore.
I am very displeased at how rude this agent was to me and I am dissatisfied at how Vodacom attempted to resolve this case!
For an agent to be so rude when they are calling to resolve an issue, it's unthinkable. Why did he even call? To justify and issue he has not even looked at?
Disgusting service!!!