MT
Minah T

1 reviews | Active since Jun 2025

04 Jun 2025, 15:30

They don’t want to give me a new phone they want to give me a secondhand phone but I have been paying insurance

They don’t want to give me a new phone they want to give me a secondhand phone but I have been paying insurance. The market value of the phone goes down but the monthly instalment goes up that I pay. Covered for the market value they say but even the normal iPhone 1264GB is giving a betterment on top of the excess. When I took the insurance I was told that I was covered till 15000 or the next replacement if the model is no longer available. They want me to take a secondhand phone when I insured a new one

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Replies (1)
Vodacom
Vodacom's reply05 Jun 2025, 08:17
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team