They dont want my business, I'll go somewhere else

Called on Friday and spoke to a lady for close to five minutes who insisted on helping me. Then after I explained to her that i was due for an upgrade and saw a special i was interested in, she took all my details down and asked me to hold on. Jean came to the phone not knowing anything i had just called for, so i don't understand why the lady took my particulars down. Again, i had to start from scratch. Jean said he could assist. He said he would draw up a contract and call me on Monday to come in and start the new contract etc...<br> Called on Monday afternoon after not getting any feedback and the lady said he was off and would return to work the next day. I still did not hear from Jean and decided to call him. A black lady answered and said he was busy with a client. I left a message to call me back. After not hearing from Jean for over an hour, called again and spoke with a white lady. She told me to hold on and came back to the phone after a couple of minutes and said he was busy. I left another message and stressed to her that he did not come back to me. She said he would contact me shortly. I have still not heard from Jean. Bad service. I'll rather go elsewhere. <br> <br>