AB
Anon B

1 reviews | Active since Dec 2012

11 May 2023, 10:13

They don't know if they are coming of going with applications for a contract.

I'm seriously not happy. I got told to pick a different phone after my last application, did this, got called and told by agent that it might be out of stock, they'll call me back.

A week passed no call, asked for a call back, got told my first application was declined and that's why I didn't get called again. Makes no sense to me as this does not apply to the application in April. Horrible service, really. Guide a person at least instead of just saying "sorry neh".

I got a mail saying this application was successful and I'll be called to complete, then get an agent who could care less, literally sounds like they don't want to be there.

0
Replies (2)
Vodacom
Vodacom's reply11 May 2023, 11:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
AB
Anon B's update11 May 2023, 16:05
Reviewer Update
Still awaiting a call.