AB
Anon B
1 reviews | Active since Dec 2012
11 May 2023, 10:13
They don't know if they are coming of going with applications for a contract.
I'm seriously not happy. I got told to pick a different phone after my last application, did this, got called and told by agent that it might be out of stock, they'll call me back.
A week passed no call, asked for a call back, got told my first application was declined and that's why I didn't get called again. Makes no sense to me as this does not apply to the application in April. Horrible service, really. Guide a person at least instead of just saying "sorry neh".
I got a mail saying this application was successful and I'll be called to complete, then get an agent who could care less, literally sounds like they don't want to be there.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
11 May 2023, 11:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 May 2023, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AB
Anon B's updateReviewer Update
11 May 2023, 16:05Still awaiting a call.
AB
Anon B's update11 May 2023, 16:05
Reviewer Update
Still awaiting a call.
