CE
Claudia E
1 reviews | Active since Jun 2018
09 Mar 2019, 10:03
They don't do upgrades
Vodacom charges you for your old and new handset when you upgrade. My other service provider does not do this, and I was not advised that they will be doing this. I will never deal with Vodacom again. If I had known this would be the case I would have gone else where, I only upgraded with Vodacom as I already had a contract and it would have been an easier transition but if they are going to treat me like I opened up a secondary contract I will definitely not be staying with them.
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Replies (2)
Vodacom's replyOfficial
09 Mar 2019, 11:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2019, 11:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CE
Claudia E's updateReviewer Update
05 Aug 2019, 19:57I forgot to update this.
Vodacom called to let me know it is their practise to charge you for both contracts until the Contract that was upgraded ends. So for three months I was paying for my new and old contract. Don't feel pressured into upgrading with Vodacom look at all your options
Vodacom called to let me know it is their practise to charge you for both contracts until the Contract that was upgraded ends. So for three months I was paying for my new and old contract. Don't feel pressured into upgrading with Vodacom look at all your options
CE
Claudia E's update05 Aug 2019, 19:57
Reviewer Update
I forgot to update this.
Vodacom called to let me know it is their practise to charge you for both contracts until the Contract that was upgraded ends. So for three months I was paying for my new and old contract. Don't feel pressured into upgrading with Vodacom look at all your options
Vodacom called to let me know it is their practise to charge you for both contracts until the Contract that was upgraded ends. So for three months I was paying for my new and old contract. Don't feel pressured into upgrading with Vodacom look at all your options