They dont deliver on their word.

Converted contract to prepaid for data use on my iPad. Conversion went though successfully but the remaining data was not transferred over as was promised verbally at the time of cancellation (voice recording ref 867029).<br> <br> On complaining and getting passed around departments (and cut off once), I was told that it is not possible to transfer any remaining data as the device is now on prepaid (duh!) and its \50/50 if the data goes over\". I don't understand that comment but I would rather have been told outright to use up my data before its expiry, rather than take a 50% chance of losing it. Either way, its unacceptable that I have lost out financially because of incorrect advice from a major cellular provider (who's call center staff should know better)."