They don't care about loyalty

If I could give 0 stars, I would.

I've been trying to cancel two lines that have been on my account for months now that some operators tell me are cancelled and others say aren't.

Now of course in true Vodacom style, you have to speak to 2 or 3 different operators to sort the problem out. They just keep transferring you from one to the next.

As a result, I've been paying for these two lines that were said to be cancelled every month now, without being able to use them.

Now I try to pay by eft, but because I'm with Capitec, it doesn't have Vodacom listed as a beneficiary. Of course I can't find banking details anywhere to even pay the account. They've already suspended one of the legitimate lines because of their own incompetence.

I've been a loyal customer of theirs now for over a decade. I won't be renewing any of my lines. Not sitting with the same nonsense again.