They dont allocate the payments

Item: Vodacom
Rating: 1
Author: Rene K

I canceled my one contract with vodacom on 13th of January and paid the cancelation fee of R1079.99, but on this months invoice they added that amount to my invoice, after phoning them on Monday 10 Feb they said the would sort it out but they have not, and no feedback

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Replies (2)

Vodacom's replyOfficial

12 Feb 2025, 07:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply12 Feb 2025, 07:58

Official

Rene K's updateReviewer Update

14 Feb 2025, 09:37

Please tell me when this will be resolved, they keep telling i will phone you back but they don't

Rene K's update14 Feb 2025, 09:37

Reviewer Update

Please tell me when this will be resolved, they keep telling i will phone you back but they don't