They don't follow a customers' request

<p>I went to Vodacom Cape Gate at the end of October 2016 to give written notice to end my data contract. They gave me a form to fill in which i did in store. The form together with my ID was given back to them. The lady there advised that they'll send it through and i'll receive notification once the cancelation was processed. Almost a month has passed and still no confirmation received. The contract ended on 02 November 2016. I called the call centre and they also don't see anything about a cancelation on their system. This is bad service. I'll never use Vodacom again!!!!!!!!!!</p>