They do not want me to PORT and leave them

Item: Vodacom
Rating: 1
Author: Makwetle T

This people suspended PORTsms knowing fully well that there are no other methods we can use to leave them,they say use alternative methods but they do not provide those methods,l want to leave you because your data are more expensive and to me its even worse and mayb its because l used to recharge more

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Jan 2022, 07:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Jan 2022, 07:13

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Makwetle T's updateReviewer Update

12 Jan 2022, 10:34

I called Telkom as you advised and they told me the only way to port to Telkom is by using sms which Vodacom suspended that service,l wonder if its only my sim that is suspended or this port using sms is suspended for everyone,and when are you going to unsuspend this service,the sms says PortinSms is temporarily suspended use other channels,which channels?that is my biggest and urgent question

Makwetle T's update12 Jan 2022, 10:34

Reviewer Update