They do not FICA their accounts

I am absolutely disgusted with the service I’ve received from Vodacom. An account was opened using my banking details without my consent, and despite me making it very clear that I am NOT a Vodacom client, nothing was done to resolve it.

After jumping through countless hoops, repeating the same information, and waiting for responses that never came, Vodacom still went ahead and deducted another debit order from my account. This is after I explicitly informed them that the account was *****ulent and NOT opened by me.

How does a company of this size fail to do proper due diligence? How do you continue to take money from someone who has already reported the issue? The lack of accountability and urgency is shocking.

I want answers, I want this account cancelled immediately, and I want every cent refunded that was wrongfully taken from my account. This level of negligence is unacceptable, and I will escalate this further if I don’t receive a proper response.