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RS
Roelof S

1 reviews | Active since Jan 2013

23 Jun 2023, 10:38

They do not deserve even one star!!

Actually, they do not deserve even one star!! I did do an upgrade on the 18th May at Heidelberg Gauteng Branch, in the critical 7 days I went 3 times back, they do every time another setting when the 7 days pass they have to send my brand new Samsung A34 in for repairs!!! I'm still waiting!! Yesterday they said another 21 days, they waiting for parts, at the East gate repair centre !! The OPS of the branch send me one replay ,further nothing!! U must obey your contract but Vodacom don't have to!!

0
Replies (5)
Vodacom
Vodacom's reply23 Jun 2023, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RS
Roelof S's update24 Jun 2023, 08:45
Reviewer Update
Hi
Nobody still phone me back, or send even an e-mail!!!
Is the people working at Vodacom so *********** that they not even can resolve my problem???
I c after my complaint several people complain!!!!! Is nobody doing something about it!!
Really!!!!
RS
Roelof S's update24 Jun 2023, 08:47
Reviewer Update
If u c all the replays, then u start wonder whats going on at Vodacom!!!!
RS
Roelof S's update02 Jul 2023, 16:34
Reviewer Update
Good day
This must be an joke!!!
RS
Roelof S's update12 Jul 2023, 18:59
Reviewer Update
You won't believe it, I still do not have the phone back!!!!
I think Vodacom must be ashamed!!!
The phone is in for "repairs" from the 7th June, and still they waiting for "parts". This is almost two months after my upgrade, on the 18th May '23!! After I took it back before the 7 day's , three times then they just do settings!!
I ask that they must cancel my upgrade, nothing happen!!
I wrote for Mr E Adia 5 times, only one replay and.......nothing!!
I wrote for the CEO of Vodacom and guess what.....NO replay!!!
I phone 082135 almost 10 times.....No one can help!!!
I send two times to Toby whats ups.....and guess what......
I phone several times *** and guess what.........
I was at the store in Heidelberg Mall they said ,relax we will sort it out......guess what!!!
I send e-mails to customer care and guess what....... one phone call said it will be solved at the 12th July, guess what's the date today..........
Guess what happen......U are right NOTHING happen.....
I still don't know what to do!!!!