DL
Dewald L
1 reviews | Active since Jun 2023
03 Mar 2025, 11:36
They disconnected my fibre line and I've been struggling since the weekend to get it reconnected, they promised it would be active again by 11:00 between them and Vuma they are shifting the blame and I'm sitting without the service
They disconnected my fibre line and I've been struggling since the weekend to get it reconnected, they promised it would be active again by 11:00 between them and Vuma they are shifting the blame and I'm sitting without the service. They are pathetic and does not communicate or give any feedback I have to keep on calling them to get an update which is the same every time. They say they escalated the matter but nothing is done. I am very frustrated with them and Vuma at the moment.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Mar 2025, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2025, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DL
Dewald L's updateReviewer Update
03 Mar 2025, 13:33I'm still waiting for someone from Vodacom to contact me regarding my fibre line that was disconnected for no reason at all, they rep**** on previous complaint that they will get back to me, but I'm still waiting.
I spoke to a consultant by the name of Aneesha earlier and she promised that her supervisor will call me back in 40min, I'm still waiting. Vodacom's service has really gone down the drain and they tell me I must give a months notice if I want to cancel the line yet they are the reason I'm without Internet service at home. It is now day 3 and still no one is helping to get the issue resolved
I spoke to a consultant by the name of Aneesha earlier and she promised that her supervisor will call me back in 40min, I'm still waiting. Vodacom's service has really gone down the drain and they tell me I must give a months notice if I want to cancel the line yet they are the reason I'm without Internet service at home. It is now day 3 and still no one is helping to get the issue resolved
DL
Dewald L's update03 Mar 2025, 13:33
Reviewer Update
I'm still waiting for someone from Vodacom to contact me regarding my fibre line that was disconnected for no reason at all, they rep**** on previous complaint that they will get back to me, but I'm still waiting.
I spoke to a consultant by the name of Aneesha earlier and she promised that her supervisor will call me back in 40min, I'm still waiting. Vodacom's service has really gone down the drain and they tell me I must give a months notice if I want to cancel the line yet they are the reason I'm without Internet service at home. It is now day 3 and still no one is helping to get the issue resolved
I spoke to a consultant by the name of Aneesha earlier and she promised that her supervisor will call me back in 40min, I'm still waiting. Vodacom's service has really gone down the drain and they tell me I must give a months notice if I want to cancel the line yet they are the reason I'm without Internet service at home. It is now day 3 and still no one is helping to get the issue resolved
DL
Dewald L's updateReviewer Update
04 Mar 2025, 07:08Day 4 and my fibre is still not connected the people in the call center who promises to call you back, do not in fact call you back, it seems no one is willing to assist or to help to resolve the issue, Vodacom's customer service must be the worst there is currently is sad cause it used to be good. When the line was installed it took an hour to be activated the first time and when I had a similar issue last year the line was again activated after an hour or two, now they just say you have to wait no help at all, it seems they don't care but try to cancel the line and you get told it must be a month's notice but no one let me know they going to delete my line for no reason. Vodacom is unreliable and don't care about customers anymore.
DL
Dewald L's update04 Mar 2025, 07:08
Reviewer Update
Day 4 and my fibre is still not connected the people in the call center who promises to call you back, do not in fact call you back, it seems no one is willing to assist or to help to resolve the issue, Vodacom's customer service must be the worst there is currently is sad cause it used to be good. When the line was installed it took an hour to be activated the first time and when I had a similar issue last year the line was again activated after an hour or two, now they just say you have to wait no help at all, it seems they don't care but try to cancel the line and you get told it must be a month's notice but no one let me know they going to delete my line for no reason. Vodacom is unreliable and don't care about customers anymore.
DL
Dewald L's updateReviewer Update
05 Mar 2025, 12:23Finally my line has been restored. I spoke to a lady again yesterday afternoon at Vodacom Fibre call center and she finally realized that my line was never sent to the activation team but the reclaiming team. She was also the first person from Vodacom to follow up when she promised to call me back. This whole experience has left a bad taste in dealing with Vodacom - who blamed Vuma - but the entire fiasco was their doing. I called Vuma this morning and they confirmed my line is active and I also got confirmation emails from them. From Vodaom's side just silence no follow up no email, nothing.
DL
Dewald L's update05 Mar 2025, 12:23
Reviewer Update
Finally my line has been restored. I spoke to a lady again yesterday afternoon at Vodacom Fibre call center and she finally realized that my line was never sent to the activation team but the reclaiming team. She was also the first person from Vodacom to follow up when she promised to call me back. This whole experience has left a bad taste in dealing with Vodacom - who blamed Vuma - but the entire fiasco was their doing. I called Vuma this morning and they confirmed my line is active and I also got confirmation emails from them. From Vodaom's side just silence no follow up no email, nothing.