They did not insure my phone.

Hi,

I took a contract with vodacom blairgowrie in august. requested insurance and the lady who was assisting me (Daniel) wrote a note on my contract (have proof) as a reminder to herself and she said she will do it. but she did not. I lost my phone and I went to vodacom only to find that my phone was not insured. they said why didnt I take it up with them when my statement did not reflect the insurance. now they checked, and the put a wrong email address on their systems hence I didnt see it.now Daniel is saying that its not her fault and she cant help me with any of this. but it was here who did not insure my phone and still captured the wrong email. so now im sitting with no help and ****ty attitude from her.