they did it without my permision.

I hereby a complaint from my service provider Vodacom. they just cancelled my contract without my permision. I think they are making commision on new contracts. they told me that they did it because of covid-19. I am using my line for my business. i did not know vodacom can do this to my business as well. WOW Vodacom. Just because I made arrangement to pay late. is that fear?