They deserve ZERO rating for customer satisfaction!

The worst customer service ever. I have contacted Vodacom (***) four times since 31 October 2024 regarding the cancellation of the upgrades made to 3 of my contracts. The upgrades were done after an agent phoned me on 31 Oct stating that my current Red plans do not exist anymore and the new plans will result in savings but it actually cost me more per month. All 4 times (31 Oct, 8 Nov, 14 Nov and 10 Dec)the service consultants promised that the issue has been escalated to the “back office” and I have to wait. In the meantime I had to pay the higher value. The last consultant (10 December), even told me “ It’s no longer her problem” and I the customer needs to wait for them for an answer. So Vodacom is this acceptable customer service, how long does your customers need to wait while you pocket our money.