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zanele S

1 reviews | Active since Jun 2013

01 Feb 2016, 12:22

THEY DEBITED MY ACCOUNT BEFORE THE PAY DATE

They are claiming that when I signed my contract which says last working day of the month not last day of the month.I feel that I was very misled because if I was not paid yet they went ahead and debited my account its unfair.I have cancelled my debit order and really feel that I was treated unfairly.I now have to pay R100 charges and also pay bank charges for the unpaid fee.

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2016, 15:04
Official
Hello zaneles5,

Thank you for your posting.

A consultant will contact you in order to address your concerns. We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team