1 reviews | Active since Nov 2016

11 Nov 2016, 20:10

THEY CONNED ME.

<p>Vodacom a company I once trusted. When I upgraded my contract I was given 20gb as a promotion. When I first checked my balance it showed that my 20gb were valid until 15/09/2020. So I thought okay great I don't have to buy data for awhile. But then this month it all just disappeared. So I called customer care and a call operator that sounded like he hated his job told me that it must have been a mistake that Vodacom made and that it was a two month promo. How can billion dollar company make the mistake of telling me my data is going to last 4 years. Where's the intergrity Vodacom once had.....</p> <p>I am disgusted. </p>

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2016, 07:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,