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Nyvrem D
1 reviews | Active since Jul 2011
26 Mar 2020, 14:58
They CLOSE TICKETS when problems still exist and have never been fixed.
These schmendricks have been called at least 8 times about the same thing.
Not only is their follow through abbysmal but they also CLOSE TICKETS when problems still exist and have never been fixed.
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Replies (2)
Vodacom's replyOfficial
27 Mar 2020, 08:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Mar 2020, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nyvrem D's updateReviewer Update
31 Mar 2020, 15:36They know that incoming calls go straight to voicemail and having tested from a landline...Leaving a message doesn't show upA missed call doesn't show up. I SUSPECT THAT IF THEY ARE DOING ANYTHING, IT IS TRYING TO CALL ME... DUH!!!! That is what the problem has been over a period of MONTHS involving at least 8 calls, escalations etc. AS OF THE PAST FEW MONTHS, I HAVE ONLY BEEN ABLE TO RECEIVE CALLS INTERMITTENTLY WHY DON'T THEY JUST EMAIL ME AND ARRANGE A CALL/... OR SOMETHING!!!?
BRAINS??
BRAINS??
ND
Nyvrem D's update31 Mar 2020, 15:36
Reviewer Update
They know that incoming calls go straight to voicemail and having tested from a landline...Leaving a message doesn't show upA missed call doesn't show up. I SUSPECT THAT IF THEY ARE DOING ANYTHING, IT IS TRYING TO CALL ME... DUH!!!! That is what the problem has been over a period of MONTHS involving at least 8 calls, escalations etc. AS OF THE PAST FEW MONTHS, I HAVE ONLY BEEN ABLE TO RECEIVE CALLS INTERMITTENTLY WHY DON'T THEY JUST EMAIL ME AND ARRANGE A CALL/... OR SOMETHING!!!?
BRAINS??
BRAINS??