They changed my Cellphone contract to a data only contract and didn't explain that I will not be able to buy minutes to make calls anymore and now I am stuck with having to make calls with airtime at an exorbitant rate

Item: Vodacom
Rating: 1
Author: Wisani W

They changed my Cellphone contract to a data only contract and didn't explain that I will not be able to buy minutes to make calls anymore and now I am stuck with having to make calls with airtime at an exorbitant rate. Upgrading the package means paying R2000 for 18g of data and 250 anytime minutes.

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Replies (1)

Vodacom's replyOfficial

06 Dec 2025, 08:18

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply06 Dec 2025, 08:18

Official

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team