LK
Louis K

1 reviews | Active since Feb 2014

14 Sept 2017, 13:59

They can't resolve invoice queries and then cut your services.

SR170 ********** 57

What an absolute shock, how Vodacom Business survives in today's dynamic markets is beyond me. Spend over a month begging them to engage on an invoice query, lax to no responses is the order of the day. They then decide to cut services because they can't address simple invoice queries where we beg them for a response and invoices for a month to pay.

0
Replies (3)
Vodacom
Vodacom's reply14 Sept 2017, 15:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Sept 2017, 14:00
Official

Dear Louis,

Your query has been sent to Vodacom Business.

Regards,

Cassandra

LK
Louis K's update18 Sept 2017, 07:45
Reviewer Update
Issue has been resolved, thank you Jermaine Van Wyk.