They cant help my brada and he is in Sudan

My brada is currently out of SA(work issues) and he will be back next year March . The contract has expired and the call centre team is not able to assist me with cancellation of the contract that has already lapsed. Accoridng to them they must ask personal question and im saying but i can confrm CPA as i have all his details. Im sure you all know that SANDF doesn't go to play when they deploy, now how can he gets time to call the cakl centre abnd hold that long on a international call??/ like seriously vodacom? if it was arrangement to pay you will take whatever money i am offering just because is money coming to you, but now is the ada way around, well u cant help me,,,,,, i have more reason now to tell friend and friends and friends how awesome your service is